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What method of payment does the shop accept?
How can I save on shipping costs?
Does the shop ship to countries other than the US?
What is the return policy?
How are orders shipped?
Who pays for import taxes and duties?
Does the shop charge any taxes?
Are the products guaranteed?
How long before my order is shipped?
How are orders packaged?
Will I get a bill of sale or receipt?
Will I be notified when orders have been shipped?


What method of payment does the shop accept?
PayPal is the only payment accepted.

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How can I save on shipping costs?
Shipping costs are based on packaging, weight, dimensions and destination. Some items such as multi-sized patterns, multi-lingual, or large envelope patterns are heavier and so are more costly to ship. For patterns, if you do not require all language sheets, we can remove them. Please contact the shop and we will re-weigh the package and re-quote the shipping costs. You can also save on shipping by combining items. Please contact the shop for a revised shipping quotation.

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Does the shop ship to countries other than the US?
PatternGal ships Worldwide. Please contact the shop for a shipping quotation to your area.

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What is the return policy?
All products are sold "guaranteed as described" and no returns will be accepted for patterns unless they have been misrepresented. Refunds will be made on authorized returns, unauthorized returns will be refused. No claims accepted after 60 days from purchase date. Sales are considered final after 60 days.

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How are orders shipped?
Orders are shipped via Canada Post with a 7-10 or less business day delivery to most locations. Accurate information will be provided for customs purposes. If you require your order sooner, please contact the shop to arrange for an alternate delivery method.

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Who pays for import taxes and duties?
The buyer is responsible for import taxes and duties so please inform yourself if there any for items you import.

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Does the shop charge any taxes?
No.

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Are the products guaranteed?
YES, all products are sold "guaranteed as described."

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How long before my order is shipped?
Orders are shipped within 3 business days of receiving cleared Paypal payment.

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How are orders packaged?
PatternGal is an earth friendly shop and whenever possible re-cycled envelopes and re-purposed cardboards are used.

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Will I get a bill of sale or receipt?
No paper copy will be issued so please save a copy of your eCRATER order and PayPal payment as your proof of purchase.

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Will I be notified when orders have been shipped?
Yes. After orders are shipped, you will receive an emaill from Paypal confirming shipment. Patterns are shipped via Canada Post Letter Mail with a 4 to 7 business day delivery to most locations. Other items are sent via Canada Post Light Packet with a 1 to 2 week delivery to most locations.

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Last Updated: 19 Apr 2016 17:28:11 PDT home  |  about  |  terms  |  contact
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