How can I save on shipping costs?
Shipping costs are based on packaging, weight, dimensions and destination. Some items such as multi-sized patterns, multi-lingual, or large envelope patterns are heavier and so are more costly to ship. For patterns, if you do not require all language sheets, we can remove them. Please contact the shop and we will re-weigh the package and re-quote the shipping costs. You can also save on shipping by combining items. Please contact the shop for a revised shipping quotation.
What is the return policy?
All products are sold "guaranteed as described" and no returns will be accepted for patterns unless they have been misrepresented.
Refunds will be made on authorized returns, unauthorized returns will be refused. No claims accepted after 60 days from purchase date. Sales are considered final after 60 days.
How are orders shipped?
Orders are shipped via Canada Post with a 7-10 or less business day delivery to most locations. Accurate information will be provided for customs purposes. If you require your order sooner, please contact the shop to arrange for an alternate delivery method.
Will I be notified when orders have been shipped?
Yes. After orders are shipped, you will receive an emaill from Paypal confirming shipment. Patterns are shipped via Canada Post Letter Mail with a 4 to 7 business day delivery to most locations. Other items are sent via Canada Post Light Packet with a 1 to 2 week delivery to most locations.